At Boss’s Cabin we are committed to providing you your ordered products in mint condition without any defects or damages. Our products are therefore elaborately and carefully packed/crated and thoroughly inspected at the pre-shipment stage for any manufacturing defect or damage. However in the rare event of transit damage or a manufacturing defect we will gladly and promptly replace the item upon receiving such intimation. In the event of a replacement not being available a full refund will be processed within seven days of receipt of the returned item.
In order to return a product we require that the following terms and conditions are complied with.
- Returns are only accepted for any kind of damage or manufacturing defect.
- An immediate replacement will be provided in case of the product having any manufacturing defect or damage.
- Only in the event of non availability of replacement we will process a return and refund the full amount within seven days of receipt of the returned item.
- The product should be unused.
- The product should be unpacked and installed by Boss’s Cabin authorized persons only. Return or replacement will not be allowed if the packing is self-opened and product is self-installed unless agreed by us.
- We will pick up a product that you wish to return from your doorstep. However locations where we do not have reverse pick up facility, we may request you to self-ship the product to us in its original packing.
- Return or replacement against damaged/defective product will be accepted only if notified immediately upon delivery or installation.
- Refunds will be processed within a maximum of 7 business days of receipt of the product provided goods are received in acceptable condition. The mode of refund will be based on the mode of payment chosen at the time of placing the order.
- Claim for return or replacement is subject to verification and checks by Boss’s Cabin in order to determine the legitimacy of the complaint. If the complaint is not legitimate the product cannot be returned.
- Orders once placed can be cancelled provided the cancellation is done within 24 hours of the order placement. A transaction fee of 2.5% will be deducted and refund will be initiated for the balance amount immediately and will reflect in your account within 7-10 business days.